Q: Do I need to have a Registered Account to book a Lab Test online?

Yes, you need to be ‘Registered Customer’ to book a Lab Test online. A registered customer can add ‘multiple patients’ under one registered account for online booking. A registered customer also gets privilege of Exclusive Discount Offers, Promotions and Important Notifications. Additionally, you’ll receive valuable health information, articles, and tips. Signing up for a Unipath account takes just a few minutes and offers numerous benefits.

Question 1

Why choose Unipath pathology lab for your blood test?

Accepted Answer

We provide accurate reports, timely results, advanced technology, and convenient home sample collection, making us the best laboratory in India.

Question 2

How long does Unipath Pathology Lab take to deliver test reports?

Accepted Answer

At Unipath, we strive to deliver your reports as quickly as possible. The exact delivery time may vary depending on the test type and your location, but you can typically expect to receive your routine test results within the Same Day. Specialty test reports take longer time which would be communicated to you at the time of booking.

Question 3

Is fasting required for all tests available at our pathology lab?

Accepted Answer

Not all tests require fasting. Tests like blood sugar (FBS), lipid profile, and certain hormonal tests require fasting. Our team will guide you on test-specific requirements.

Question 4

What services are available at Unipath Pathology Laboratory?

Accepted Answer

We offer a wide range of pathology tests, including blood tests, urine tests, and preventive health check-ups.

Question 5

How do I reach Unipath customer care for a query?

Accepted Answer

Here are two ways you can reach Unipath's customer helpdesk for any query:

1. Call: Dial 079-4900-6800 (Head Office- Ahmedabad) to speak directly with a customer service representative.

2. Email: Send your query to unifit.support@unipath.in

Our team will get back to you via email as soon as possible.

Question 6

I forgot my password and am unable to login. What do I do?

Accepted Answer

Don't worry, you can easily log in to your Unipath account using your phone number. Our system sends a one-time password (OTP) to your registered mobile number for every login attempt. This eliminates the need for a permanent password.

Question 7

Do I have to use the same mobile number to login and download reports?

Accepted Answer

Absolutely! You should have the same phone number as you may be prompted to verify an OTP before you access your registered account and download reports from Unipath app. This allows you to easily access your account and manage your bookings, reports, and other information from a single device.

Question 8

How do I register online as a customer?

Accepted Answer

To create a Unipath customer account, follow these simple steps:

1. Visit the Unipath Mobile Application/Website.

2. Look for the ‘Login/Signup’ option, usually located in the top right corner of the homepage.

3. Click on it and follow the on-screen instructions to create your account.

Question 9

Do I need to have a Registered Account to book a Lab Test online?

Accepted Answer

Yes, you need to be ‘Registered Customer’ to book a Lab Test online. A registered customer can add ‘multiple patients’ under one registered account for online booking. A registered customer also gets privilege of Exclusive Discount Offers, Promotions and Important Notifications. Additionally, you’ll receive valuable health information, articles, and tips. Signing up for a Unipath account takes just a few minutes and offers numerous benefits.

Question 10

Can I partially cancel my booking?

Accepted Answer

Unfortunately, you can't cancel a booking partially. You’ll have to cancel the entire booking. If you have any QUESTIONS or need assistance, feel free to contact our customer service team.

Question 11

How will get my refund for a cancelled booking?

Accepted Answer

Refunds will be processed directly to the payment account that was used to make payment within 7-10 working days.

Question 12

Can I cancel my booking?

Accepted Answer

Yes, you can cancel your booking under certain conditions. Please note that cancellations are only possible before the sample is collected.

Here's how to cancel a booking:

Online:

Go to ‘My Account’ on the Mobile Application or Website.
Click on ‘My Bookings’.
Select the booking ID you wish to cancel.
Click on ‘Cancel’.

You’ll receive a WhatsApp message for your cancellation.

Offline:

You can call our customer care and cancel the booking.

Question 13

Will the doctor accept my test report from Unipath?

Accepted Answer

Absolutely! Unipath reports are widely recognized for their accuracy and reliability. Your doctor will have no problem accepting your test results from us. We adhere to strict quality standards and use advanced technologies to ensure the integrity of our reports.

Question 14

How do you ensure accuracy of reports?

Accepted Answer

At Unipath, accuracy is our top priority. We have implemented a rigorous quality assurance process and checkpoints throughout the entire testing journey, from sample collection to report delivery.

Here's a breakdown of our quality measures:

Industry Accreditation: Unipath is NABL accredited pathology laboratory.

Skilled Phlebotomists: Our phlebotomists are qualified in medical lab technology (DMLT) and expertly trained in sample collection techniques.

Advanced Technologies: We use proprietary technologies for safe and efficient sample collection and transportation.

Regular Audits: Our quality assurance team conducts frequent audits of our machinery and processes to identify and address any potential issues.

State-of-the-Art Equipment: Our partner labs utilize the latest technology in laboratory equipment, ensuring precise and reliable results.

Daily Calibration: All machines and equipment undergo daily calibration to guarantee accurate readings.

Triple Verification: Our reports undergo a three-step verification process to minimize errors and ensure accuracy.

With these stringent quality control measures in place, you can trust that your test results from Unipath are accurate and reliable.

Question 15

How do I track the status of my Report?

Accepted Answer

You can easily track the status of your report under ‘My Reports’ section of your registered online account. In case you need assistance, you can always reach out to our customer care team.

Question 16

How will I get my reports?

Accepted Answer

You'll receive your test results in the following ways:

Soft Copy:

A digital copy will be sent to you through WhatsApp on your registered mobile number.

You can download your report from our Website or Mobile Application from your "My Reports" section.

Hard Copy:

If you prefer a physical copy, you can visit any of our laboratories and ask for a physical copy by providing the Patient's Name and Registered Mobile Number.

Question 17

When will I receive my reports?

Accepted Answer

At Unipath, we strive to deliver your reports as quickly as possible. The exact delivery time may vary depending on the test type and your location, but you can typically expect to receive your routine test results within the Same Day. Specialty test reports take longer time which would be communicated to you at the time of booking.

Question 18

Can my sample get rejected?

Accepted Answer

While sample rejections are uncommon, there are a few potential reasons why your sample may not be accepted for testing:

1. Lipemic Samples:

Lipemic samples have a cloudy or milky appearance due to high levels of fats and lipids.

This can occur due to:

Improper Fasting: Not fasting for the recommended 10-12 hours before the fasting sugar test.

Alcohol Consumption: Consuming alcohol within 48 hours of the test.

Non-Vegetarian Dinner: Eating non-vegetarian food the night before the test.

Insufficient Sleep: Lack of adequate sleep can also contribute to lipemic samples.

2. Hemolysis:

Hemolysis is a condition where red blood cells break down, releasing hemoglobin into the blood plasma. Samples with hemolysis are rejected to prevent inaccurate results.

This can happen due to:

Autoimmune Disorders: Certain autoimmune conditions can cause hemolysis.

Thin Veins: Drawing the sample from thin veins can sometimes lead to hemolysis.

3. Insufficient Quantity:

The blood sample collected may not be enough to perform all the requested tests.

4. Invalid Results:

The test results may be outside the normal reference range, indicating a potential issue that requires further investigation.

If your sample was rejected, we recommend rescheduling the test and following the necessary guidelines to ensure a successful collection. Our customer support team is always available to assist you with any query or concerns.

Question 19

In which lab will my sample be tested?

Accepted Answer

Your sample will be sent to the laboratory that is closest to your sample pickup location. We have a vast network of labs spread across various regions in India, ensuring efficient and timely testing.

Question 20

How do you ensure that a correct sample reaches the lab?

Accepted Answer

We employ a robust system to guarantee the accurate delivery of your samples to the lab. Upon reaching the lab each sample is affixed with unique bar-code and our process identifies and tracks each barcode, ensuring there's no possibility of sample mix-ups. With these measures in place, you can have complete confidence that your sample will be processed correctly and efficiently.

Question 21

Is the sample collection process safe? Is it painful?

Accepted Answer

Our sample collection process is safe and hygienic. Our phlebotomists are highly trained professionals, ensuring a smooth and efficient experience. You can be rest assured for a painless sample collection with utmost care and precision. We would appreciate your feedback on your experience with us.

Question 22

Do you charge extra for home sample collection?

Accepted Answer

Yes, there will be Home Visit charges depending on the distance from our nearest laboratory. These charges will be communicated to you before the scheduled visit. We also offer FREE HOME VISIT on bill value of Rs.2000 or more within a distance of 5 km from nearest laboratory.

Question 23

Do you collect sample from Home?

Accepted Answer

Yes, we offer the convenience of home or office sample collection. Simply choose a time slot that works best for you, and our trained phlebotomist will come to your preferred location to collect your sample.

Question 24

What Payment methods do you accept?

Accepted Answer

We accept a variety of convenient payment options to suit your preferences:

UPI: Utilize your UPI app for quick and secure transactions.

Online Banking: Transfer funds directly from your bank account.

Debit Card: Use your debit card to make a secure payment.

Credit Card: Pay with your credit card for a flexible payment option.

Cash on Visit (COV): Pay in cash.

Question 25

Can I add additional Lab Tests to the Health Packages that I have booked? If yes, how do I pay for additional Lab Tests?

Accepted Answer

Absolutely! You can easily add extra tests to your existing Health Package booking.

Here's how:

Online: If you have not yet completed the booking but have added the Health Package in the cart, you may simply search for desired Lab Test and add these to the cart. You will see your additions along with your prior cart items and you can make payment for all of them together. It’ll be a single booking in that case.

Contact Customer Care: Give us a call and our friendly customer care team will assist you in adding the desired Lab Test and you will be shared a payment link through WhatsApp on your mobile through which you can make payment for the additional Lab Test.

Ask the Phlebotomist: When the sample collection technician arrives, you can request additional tests directly from them and make payment instantly.

Question 26

Where can I see my Past bookings and Reports?

Accepted Answer

To view your past bookings, simply go to the ‘My Account’ section. There you'll be able to see a complete list of your previous bookings and past Reports. You can download your past reports too.

Question 27

How do I know if my booking is confirmed or not?

Accepted Answer

When you complete online booking steps, you’ll see a confirmation message on your screen along with a booking ID. Simultaneously, you'll receive a confirmation WhatsApp/SMS with your booking details on your registered mobile number. Additionally, you can check the ‘My Bookings’ section in your online account.

Question 28

How can I make the payment for my online booking?

Accepted Answer

You can pay for your Health Packages or Lab Tests conveniently through a variety of payment options:

UPI: Utilize your UPI app (e.g., Paytm, Google Pay, PhonePe) for a quick and secured transaction.

Net banking: Use your online banking portal to transfer funds directly to our account.

Debit Card: Enter your debit card details to complete the payment.

Credit Card: Use your credit card to pay for your test booking.

Cash on Visit (COV): Pay cash or by UPI when the sample collection technician arrives at your doorstep or when you visit a Unipath Lab.

Question 29

Are there any specific requirements for availing a Lab Test?

Accepted Answer

Yes, there may be specific requirements for taking certain tests. These requirements can vary depending on the nature of the test.

Common requirements might include:

Fasting: For Most of the Health Packages or Diabetes Test fasting of 10-12 hours is needed before the sample is collected.

Dietary restrictions: Certain tests may necessitate avoiding particular foods or beverages before the test.

Medication adjustments: In some cases, you may need to temporarily adjust your medication usage.

To ensure accurate results, it's crucial to follow the specific guidelines provided for each test. These instructions will typically be available on the Test or Package Details page. If you have any Questions or concerns about specific requirements, please don't hesitate to contact our customer support team.

Question 30

Can I ‘Add’ more than one family member for a Lab Test or Health Package in a single booking?

Accepted Answer

Yes, you can add more than one member for a Lab Test or Health Package in a single booking.

Here are some additional details to keep in mind:

Pricing: The cost will be calculated based on the number of members selected. You'll see the total amount before confirming your order.

Scheduling: You'll need to choose a suitable appointment time that works for all the members included in the test.

Test details: Ensure that you provide the necessary information for each member, such as their names, ages, and any specific test requirements.

Question 31

Unsure about which test to book? Our customer care team is available to assist you.

Accepted Answer

'Get A Call Back' is an easy way to raise a specific query with us. Our customer care team will get in touch with you on your mobile number to help with your query. Alternatively, you may call us on 079-4900-6800 or email: unifit.support@unipath.in.

Question 32

Where can I see the Health Package or Lab Test parameters?

Accepted Answer

To view the Health Package or Lab Test parameters, simply click on ‘Know Details’ and you’ll navigate to a page that will provide a comprehensive list of all the parameters.

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