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Quality

There is no place for error in the Diagnostic Industry hence Unipath Specialty Laboratory Limited (USLL) strives to achieve and maintain highest standards of excellence having great impact towards patient care.

USLL believes in assessing performance at all steps of the laboratory testing cycle including pre-analytical, analytical and post analytical phase to ensure excellence diagnostic care. Quality is an integral part of USLL philosophy wherein continuous evaluation of processes and techniques is done to detect, reduce and correct deficiencies in the entire analytical process.

The policies, processes, and procedures associated Unipath’s Quality Management System is applied to all operations in the workflow path. USLL insists on pin-point precision with every diagnostic result, hence there is no compromise in upholding highest standards of quality. With a highly skilled team of medical & paramedical professionals, laboratory services facilitate and augment community integration efforts and are accountable for what we do and how we do it.

Operating within a Quality System enhances our ability to meet and exceed the requirements of accreditation agencies and facilitates service satisfaction for our clients.

Quality Management

Unipath Specilaty Laboratory has designed Quality Management System( QMS) on the basis of norms laid down by ISO: 15189: 2012 standards of Medical Laboratory Management Systems, College of American Pathologists (CAP) and NABL requirements.

The system reflects the organization’s desire to be ‘Best-in-Technology’ and incorporates the twin objectives of ‘customer satisfaction’ and ‘continual improvement’ into the organization’s operations.

Important elements of Quality Management System include:

Quality Assurance

  • Documentation: At USLL we ensure that the Quality Management System laid down and structure of documentation is as per the requirement of International guidelines of ISO 15189 and CAP. We ensure that day to day records are being documented and stored for easy retrieval and future reference.
  • Standard Operating Procedures (SOPs): The SOPs that form a part of Documentation are laid down and implemented to cover all the requirements of the standards.
  • Quality Control samples: All technical staff ensures that calibrations are performed and quality control samples are analyzed and studied for performance of the method and instrument before analysis of patient sample so as to meet the twin principle of Quality Assurance – ‘Fit for purpose” and “Right first time”.
  • Maintenance and Calibration: At USLL care is taken to choose the instruments and equipments based on specific requirements. All instruments are regularly maintained and calibrated to ensure the reliability of the analysis /test results.
  • External Quality Assessment Scheme: USLL participates in various Proficiency Testing programs which will evaluate their results and testing status with peer group across the world.

Quality Control

Quality Control procedures are used in each assay to assure that the test run is valid and results are reliable; which includes:

  • Kit Controls
  • Quality Control Samples
  • Validation and Verification Studies

The frequency of analyzing the quality control samples as per recommendation by the ISO 15189/ NABL 112 and manufacturers recommendations.

Quality Control plans have been laid down and implemented to ensure the accuracy of the entire testing process from receipt of sample and testing of sample to reporting of results.

Quality Control Plan laid down for Sample Reception includes but is not limited to sample reception. Verification of requisition, sample conditions and availability of services and action plan in case of any discrepancy.

Quality Control Plan for technical sections includes Reception, Analysis, Quality Control and Reporting of results at the respective sections of the laboratory and action plan in case of any discrepancy. This includes assessment of all Pre Analytical, Analytical and post analytical assessment.

At USLL Validation and verification of method/ test /instrument is performed as per guidelines of CLSI/CAP/ various other international guidelines to ensure the accuracy and reproducibility of test method before it is implemented for Patient Testing.

Quality Assessment & Improvement

Quality Assessment

At Unipath we ensure that the QMS laid down is assessed and revised at fixed intervals to ensure that is meets the compliances and requirements through Internal Audits, External Audits and Accreditation Audits.

Quality Improvement

USLL makes continuous efforts for improvising the services and reducing the complaints which includes but is not limited to Statistical Evaluation of the following:

  • Patient Feedback
  • Clinician / Hospital feedback
  • Complaint Analysis
  • Analysis of Turn Around Time
  • Pre analytical errors identified during Sample reciept
  • Test Order Accuracy/ Pre analytical errors identified during sample registration/ accessioning
  • Reducing Post analytical errors

Based on the statistical evaluation of the above, improvements plans are drawn for the next term/ year and efforts are made to achieve the same.

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Reach Us

102, 1st Floor, Sanoma Plaza, Opp. Parimal Garden, Besides JMC House, Ellisbridge, Ahmedabad - 380006.

Mobile :  +91 95588 00100
Telephone :  +91 (79) 2646 8485
Freephone :  +91 (79) 400 22 800
Fax :  +91 (79) 400 22 804

E-mail :  info@unipath.in
Web :  www.unipath.in